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General information on our forms

Forms are provided both in PDF format and as online forms.

PDF is a file format that makes it possible to provide electronic documents in an authentic form, irrespective of the text processing or operating system used by your computer. In order to open a PDF document and to complete forms in the PDF format, you will need the free Adobe Acrobat Reader (from version 6.0).


The following types of forms are available on our website

Forms that can be downloaded and then completed: Simply download these forms, complete them on your PC and send them to us. Most of the forms available can be completed in this way.

Online forms: You can also complete these forms using your PC and submit them to us in electronic form. You can apply your digital signature to online forms.


Tips on completing PDF forms

How to open forms:
Click on the PDF symbol for the required form. The selected document will be displayed in a new browser window.

How to complete forms:
Select the handtool. Position the cursor in a form field. You will now be able to enter text or figures in the field.
Click on check boxes and option fields to activate them.
Use the TAB KEY to move to the next field. The combination SHIFT + TAB KEY will take you back to the previous field.

Please print a copy of the form after you have completed it and do not forget to sign it before sending it to your social security provider.


How to print forms

  • Please click on the “Print form” button for forms that have this option. The form will then be printed without the fields that are highlighted in grey on the screen.
  • In the case of other forms, please click on your browser printer icon. Select the option “Print as Image”.


How to save forms

  • First check that your form has a “Save to local system” button. If this is the case, you should use this option. This will ensure that your form with all your entries will be saved.
  • Otherwise please click on the diskette icon and select the folder to which you wish to save the form.


Tips on brochures and information sheets

Brochures and information sheets are provided in PDF format and, unlike forms, these cannot be edited. If your browser has the Acrobat Reader plug-in, the documents will be displayed in a new window when you click on the document links. You can save these documents to your PC by clicking on the diskette icon and selecting the folder to which you wish to save the form.

To print these documents, please ensure that you select the options “Print as Image” and “Shrink to Printable Area”.


Problems with PDF files?

Problems can occasionally occur when you open or wish to fill in PDF documents and forms (for example, Internet Explorer may only open a blank page showing the wildcard symbol when you attempt to open a PDF file).

In most cases, such problems can be solved by changing software settings. Frequently encountered problems can often be resolved by using one of the following methods:

  • Empty your browser cache.
  • Update Adobe Acrobat Reader to the latest available version (6.0.1 or later).
  • If you have installed two different versions of Abode Acrobat Reader on your PC, it may help to remove both of these and then install the latest available version.
  • In Adobe Acrobat Reader, go to “Edit” -> “Preferences” -> “Internet” and make sure that the box “Display PDF in browser” is checked.
  • In Adobe Acrobat Reader, go to “Edit” -> “Preferences” -> “JavaScript” and ensure that the box “Enable Acrobat JavaScript” is checked.
  • In Internet Explorer, go to ”Tools” -> “Internet Options” -> “Advanced” and make sure that the box “Enable third-party browser extensions” is checked.
  • Adobe Reader needs ActiveX to display PDF files. In Internet Explorer, go to “Tools” -> “Internet Options” -> “Security” -> “Internet” and click on “Custom level” and check that “ActiveX controls and plug-ins” is activated or that these are at least “allowed to run without prompt”.
  • If none of the above proves useful, you may need to use a different browser (e.g. Firefox or Opera).